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FREE USA SHIPPING ON ORDERS OVER $189

FREE USA SHIPPING ON ORDERS OVER $189

Frequently Asked Questions

DeOro Sports
Frequently Asked Questions

Find Answers to Frequently Asked Questions

Thank you for visiting DeOro Sports’ Frequently Asked Questions page. Here you can find answers to the most popular questions about our quality & craftsmanship, order processing, and warranty. Feel free to contact us and ask any questions you may have.

Quality & Craftsmanship

HOW ARE DEORO SPORTS GLOVES DIFFERENT FROM OTHER GLOVES?

Each DeOro Sports glove is carefully cut, stamped, stitched, laced, and embroidered by hand. Unlike many overseas manufacturers that use mass-production techniques to create “cookie-cutter” products that are the same, no two DeOro Sports gloves are identical. Therefore, each DeOro Sports glove is one-of-a-kind with its unique identity and feel.

DeOro Sports Pro Gloves are handcrafted using genuine SteerHide Leather. Compared to other leather types, SteerHide leather baseball gloves are typically thicker and heavier, which could result in a longer break-in period. Therefore, if you’re looking for durable gloves that offer superior quality and comfort, DeOro Sports Pro Custom Gloves are a yop-notch choice.

Product Care

HOW DO I BREAK IN MY GLOVE?

While there are many “how to break in a glove” methods out there, we only recommend one; find a friend and play lots of catch.

We do not recommend you using any products such as Glovolium , Mink Oil, or Hot Glove to break in your gloves. As consequence, such products can damage the dye color of your glove and possibly the leather.

Order Processing & Shipping

CAN I MAKE CHANGES TO MY GLOVE AFTER IT'S ORDERED?

Once a custom order has been submitted, no changes are allowed.

Non-custom merchandise usually takes about 3-6 business days to ship within the United States and 7-14 business days to ship internationally.

Receive your custom gloves within 6-8 weeks from the moment you place your order.

Yes, DeOro Sports ships worldwide. Shipping rates are calculated in real time, based on current rates and the type of service selected.

No, the shipping cost only covers the cost to ship the item to you. Therefore, customers are responsible for any duties and taxes on international orders.

As soon as your order ships from our facility, a tracking number will be generated and sent to the email address on your account.

Refunds, Returns & Exchanges

DO YOU OFFER REFUNDS, RETURNS OR EXCHANGES ON CUSTOM MADE GLOVES?

We do not offer refunds on any custom-made glove. Hence, any complaints and/or issues concerning a custom glove are dealt with on a case-by-case basis by the DeOro Sports staff. However, there is a 1-year warranty on all custom glove orders. Please refer to our Warranty Policy for additional information.

Please log in to My Account to initiate your return. If you need to make an exchange, please contact customer service. Please note, that all items must be returned in new condition, in the original packaging, and shipped back in a shipping box/package. Please refer to our Returns Policy for additional information.

Typically, refunds take 5-7 business days to post to your account after we process the refund. Some banks, however, may take longer to process the transaction. Therefore, please check your credit/debit card statement.

Warranty

DOES DEORO SPORTS OFFER WARRANTY?

At DeOro Sports, we offer a full one-year guarantee on our products against defective workmanship and materials when used as intended under normal conditions. If the item shows no signs of abuse, we will replace or repair it at our discretion. We may also request your assistance by emailing us a photo of the item. Please note that this guarantee excludes damage from misuse. For more details, refer to our Warranty Policy. 

Sponsorship & Discounts

COULD DEORO SPORTS SPONSOR MY TEAM?

DeOro Sports believes in giving back by sponsoring baseball and softball teams. Therefore, we welcome all baseball and softball teams and leagues to apply for DeOro sponsorship. For those interested in submitting a request for a donation or sponsorship for your Sports Team or League, contact us today.

For team discounts and promotions, contact us.

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Couldn’t Find Answers in Frequently Asked Questions?

Thank you for visiting DeOro Sports’ Frequently Asked Questions page. You can find answers to the most popular Frequently Asked Questions. However, if you still have questions or concerns, feel free to contact us.

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